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Return & Refund Policy

Return & Refund Policy




REFUNDS
We will accept unworn, undamaged items for up to 10 days after your order was delivered. All return items must have original tags attached.
SALE ITEMS
Can be returned for Store Credit Only.
Complete the Return and Exchange form that was included with your order. Check the appropriate reason for the return. Include the form inside the box.

For returns, and your protection, please use a trackable shipping service like Fed Ex, USPS, or UPS.

Once your return is received and inspected, we will call you or send you an email to notify you that we have received your returned item. A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

We will refund the receipt cost of the item(s) only; we will not refund the shipping fee on your order. All refunds must be made in the form of payment on your order.

After 10 business days, if you have not received your refund, please contact us at michael@theclothesgallery.com


EXCHANGES
We will replace items if they are defective or damaged. If you need to exchange it for the same item, in a different size, please send us an email at kristin@theclothesgallery.com to make arrangements.


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.



SHIPPING
To return your product, please mail your product to: 

The Clothes Gallery 
51 N. Williams Street
Crystal Lake, IL 60014

You will be responsible for paying for your own shipping costs for returning your item.