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Shipping Policy

Shipping Policy

We will process & ship your order within 1-2 business days.

Orders placed after 3 pm (CT) may be processed the following business day. Orders are subject to merchandise availability; we will contact you with a follow-up email or phone call if the merchandise you have selected is not currently in stock or if we need additional information to process your order.

On website orders over $125.00 shipped in the continental United States. Order less than $125 will ship at an $8.00 shipping fee throughout the continental US.  All other shipping will be on an order per order bases, we will contact you before shipping.

If you live near the Clothes Gallery in Crystal Lake, IL.  Local customers may choose the free pick-up option. On the web order checkout page, choose shipping method: "In-Store Pick-Up". At your convenience, your web order will be ready for pick up at

The Clothes Gallery: 
51 N. Williams St.,
Crystal Lake, IL

after you receive an email notification from us. Alternatively, feel free to call Clothes Gallery at (815)455-3307 with anything you saw on our website to pick up in store.

If your package is returned to us as undeliverable, we will notify you by the phone number and email address on your order to collect the re-ship fee.

Please call us immediately at (815)455-3307 if your package is damaged at delivery. Send details and photos in an email to Save the entire package, with original packaging materials, if the contents are damaged. We will discuss your options by phone or email to resolve the problem as quickly as possible. We will work with you to replace damaged items as soon as possible.